Luci Power

CUSTOMER CARE

I sincerely hope you will be pleased with any purchases made here! However, if you do have any issues with your order, or would like to return your Artwork or prints, then please do get in touch via the contact page, I will always do my best to resolve issues with as little hassle and disappointment as possible. I try to treat people in the way that I would like to be treated and my aim is to make connections with my collectors, so I hope that inspires you to buy with confidence.

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This Privacy Policy describes how I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through this website.

Information I Collect: To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly with special requests.

In line with GDPR requirements I rely on a number of legal bases to collect, use, and share your information, including:

• As needed to fulfil your order, to settle disputes, or to provide customer support;

• When you have provided your express consent, which you may revoke at any time, to receive communication from me such as by signing up for my mailing list;

• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services

Information Sharing and Disclosure: Information about my customers is important to my business. I share your personal information for very limited reasons, as follows:

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.